Innate Tech After-Sales Policy

Last Updated: September, 2026

At Innate Technologies Nigeria Ltd. (Innate Tech), trading under the name Benue House, we are committed to providing high-quality products, reliable installation services, and exceptional after-sales support. This policy outlines the terms and conditions guiding our after-sales services for purchases made via our website (www.benuehouse.com) or through direct sales. Our mission is to ensure a seamless customer experience from purchase to long-term product support.

1. Warranty on Products

  • All products sold by Innate Tech come with manufacturer warranties as stated and fulfilled by the respective manufacturers.
  • Warranty claims are managed directly by the manufacturers, but Innate Tech will assist in facilitating the process to ensure quick and effective resolution.
  • Warranty terms vary by product and are shared with customers at the point of purchase. Customers are encouraged to review and understand the manufacturer warranty conditions.

2. Return Policy

  • We provide customers with all necessary information about our products and services prior to purchase. This includes consultations and ample time for decision-making.
  • Due to our lean operational model, returns are not accepted if customers change their minds after payment. This policy helps us pass on cost savings to customers as we source items from suppliers at the point of purchase.
    Returns are only accepted if the product is found to be faulty at the point of delivery, under the following conditions:
  • The defect is reported immediately upon delivery.
  • The product is returned in its original packaging and unused condition.

3. Installation Services

  • Innate Tech provides three (3) months of free after-sales support for installation services to resolve any issues caused by workmanship or for reasonable adjustments within the
    original scope of work.
  • Any adjustments, modifications, or additional requests outside the agreed scope or budget will incur extra charges, whether they arise during or after installation.
  • For projects outside Lagos State, after-sales services may be carried out by capable third-party contractors if Innate Tech does not have sufficient resources available to resolve the issue directly

4. After-Sales Service Timeline

  • For issues requiring on-site attention, response timelines are as follows:
    ○ Within Lagos State: 1–3 working days.
    ○ Outside Lagos State: 3–5 working days, depending on location and available resources.
  •  Customers will be notified promptly if delays occur due to unforeseen circumstances.

5. Repairs and Adjustments

  • Repair and adjustment requests can be communicated through the following channels:
          – Phone/WhatsApp: +234 818 888 8109
         – Email: info@innatetech-ng.com
  • Repair services will be evaluated, and customers will be informed of any associated charges before work commence

6. Third-Party After-Sales Support

  • To ensure timely resolution of issues, Innate Tech may engage qualified third-party contractors for after-sales services, especially for projects outside Lagos State or in cases where in-house resources are unavailable.
  • Third-party services will be conducted with the same level of professionalism and quality expected from Innate Tech

7. Customer Responsibilities

Customers are expected to:

  • Thoroughly inspect all products at the time of delivery to ensure they are free from defects or damage.
  • Report any issues or faults immediately upon receipt of the product.
  • Provide access to their premises for service or installation visits as scheduled with our team.
  • Follow provided usage and maintenance instructions to maximize product performance and lifespan.
  • Innate Tech will not be held responsible for damages caused by misuse, neglect, or unauthorized modifications to products.

8. Legal & Compliance Relevance

  • Innate Tech complies with all relevant Nigerian laws and regulations governing sales, warranty claims, and after-sales services.
  • Customers must adhere to warranty and product use conditions as stated by the manufacturers. Non-compliance with these terms may void the warranty.
  • We are committed to environmentally responsible practices and encourage customers to recycle old or faulty equipment in compliance with local e-waste regulations.

9. Dispute Resolution

  • In the unlikely event of a dispute arising from this policy or any after-sales service, Innate Tech will work diligently to resolve the matter amicably through direct discussions with the customer.
  • If an amicable resolution cannot be reached, the dispute will be referred to arbitration in accordance with the Arbitration and Conciliation Act (Cap A18, Laws of the Federation
    of Nigeria 2004). The decision of the arbitrator shall be final and binding on both parties.
  • Customers are encouraged to contact Innate Tech through the provided communication channels to escalate concerns before pursuing any legal remedies.

10. Contact Information

For all after-sales inquiries, returns, warranty claims, or disputes, please contact us through: