Innate Tech Privacy Policy

Last Updated: September, 2026

Innate Technologies Nigeria Ltd. (“Innate Tech”, “we”, “us”, or “our”), trading under the name Benue House, is committed to protecting the privacy and personal data of our customers and website visitors. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website (www.benuehouse.com), purchase our products, or use our installation and after-sales services.

By using our website or services, you agree to the collection and use of your information in accordance with this Policy.

1. Who We Are (Data Controller)

For the purposes of applicable data protection law, the data controller is:

  • Innate Technologies Nigeria Ltd. (trading as Benue House)
  • Email: info@innatetech-ng.com
  • Phone/WhatsApp: +234 818 888 8109

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide to Us:
  • Full name, and where relevant, business name.
  • Contact details, including email address, phone number, and delivery/installation address.
  • Order and transaction details, such as the products purchased and services requested.
  • Communications you send to us, including enquiries, support requests, and feedback.
  • Any information you provide during consultations or installation scheduling.
2.2 Information We Collect Automatically:

When you visit our website, we may automatically collect:

  • Device and browser information (IP address, browser type, operating system).
  • Usage data, such as pages visited, time spent, and referring website.
  • Cookies and similar technologies (see our separate Cookies Policy).
2.3 Information From Third Parties:

We may receive information from:

  • Payment processors and financial institutions that confirm your transactions.
  • Logistics and delivery partners.
  • Manufacturers, where necessary to process warranty claims.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders and deliveries.
  • Schedule and deliver installation and after-sales services.
  • Facilitate warranty claims with the relevant manufacturers.
  • Communicate with you about your orders, enquiries, and support requests.
  • Improve our website, products, and services.
  • Send you service updates and, where you have consented, marketing communications.
  • Comply with our legal, regulatory, and tax obligations.
  • Detect, prevent, and address fraud, security issues, and misuse.

4. Lawful Basis for Processing

Under the Nigeria Data Protection Act 2023 (NDPA), we process your personal data on one or more of the following lawful bases:

  • Performance of a contract – to process your orders and provide our services.
  • Consent – where you have given clear consent, such as for marketing communications or non-essential cookies.
  • Legal obligation – to comply with applicable laws and regulations.
  • Legitimate interests – to operate, improve, and secure our business, provided these interests are not overridden by your rights.

You may withdraw your consent at any time where processing is based on consent.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate effectively and improve your experience. For full details on the cookies we use and how to manage them, please refer to our separate Cookies Policy.

6. How We Share Your Information

We do not sell your personal data. We may share it with:

  • Delivery and logistics partners – to fulfil deliveries.
  • Installation contractors and qualified third-party service providers – to carry out installation and after-sales services, including where we engage capable third parties for projects outside Lagos State or where in-house resources are unavailable.
  • Manufacturers – to facilitate warranty claims.
  • Payment processors – to process transactions securely.
  • Professional advisers and regulators – where required by law, court order, or to protect our legal rights.

Where we share your data with third parties, we take reasonable steps to ensure they handle it with the same level of care and confidentiality that we do.

7. Data Storage, Transfers, and Security

  • Your personal data is stored on secure systems, and we apply appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, or alteration.
  • Where personal data is transferred outside Nigeria (for example, to cloud service providers), we take steps to ensure it receives an adequate level of protection in line with the NDPA.
  • While we take reasonable measures to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

  • We retain your personal data only for as long as necessary to:

    • Fulfil the purposes described in this Policy.
    • Comply with our legal, accounting, tax, and reporting obligations.
    • Resolve disputes and enforce our agreements.

    When your data is no longer required, we securely delete or anonymise it.

9. Your Rights

  • Under the Nigeria Data Protection Act 2023, you have the right to:

    • Access the personal data we hold about you.
    • Rectify inaccurate or incomplete data.
    • Erase your data in certain circumstances (“right to be forgotten”).
    • Restrict or object to certain processing.
    • Data portability – receive your data in a structured, commonly used format.
    • Withdraw consent at any time where processing relies on consent.
    • Lodge a complaint with the Nigeria Data Protection Commission (NDPC).

    To exercise any of these rights, contact us using the details in Section 12. We will respond within the timeframe required by law.

10. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal data.

12. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us:

  • Email: info@innatetech-ng.com
  • Phone/WhatsApp: +234 818 888 8109
  • Address: 3, Tiwalade Close, Off Allen Avenue, Ikeja, Lagos, Nigeria

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this Policy periodically.

14. Governing Law

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Act 2023 and other applicable data protection regulations.